Shipping and returns

Shipping and Returns

🚚 Shipping

We ship the offered items via the following carriers: DHL, DPD, GLS, FedEx, UPS, InPost and Poczta Polska.

We make every effort to dispatch shipments no later than one business day after the order is finalised. Orders placed:

• by 10:00 - DHL, DPD, GLS, FedEx, UPS courier shipments
• by 13:30 - InPost Parcel Locker, InPost Courier and Poczta Polska

are dispatched the same day (except weekends and public holidays).

Estimated delivery times

💰 Shipping costs

1. Prepayment (domestic shipping)

• Registered letter (small items, monitored, not insured) - €2.25
• InPost Parcel Locker 24/7 (monitored, insured) - €4.25
• Pocztex48 (Poczta Polska courier) - €4.50
• Courier DHL / DPD / GLS / FedEx / UPS / InPost - €4.50

2. Cash on delivery (domestic shipping)

• InPost Parcel Locker 24/7 - €5.63
• Pocztex48 - €6.00
• Courier DHL / DPD / GLS / FedEx / UPS / InPost - €6.00

3. Prepayment (international shipping to EU)

The cost of a courier parcel (monitored, insured) depends on the destination country:

The current shipping cost for your country will be displayed automatically in the cart after you select the delivery address.

Prices listed above are gross prices and include 23% VAT (see VAT EU section below for B2B exemption with 0% VAT).

🎁 Loyalty Discount Program for Regular Customers

Regular ABCDEAL customers receive an automatic 3% or 5% discount on every subsequent order - simply log in to your account before purchase. For companies and workshops with regular cooperation we set individual terms, up to 10% discount. Full rules and tier table: Loyalty Program.

💳 Payment methods

• Payment card / BLIK - via Przelewy24 (operator: PayPro S.A.)
• PayPo deferred payment - buy now, pay within 30 days with no extra interest. Payment is processed by PayPro S.A. via Przelewy24; the limit is granted individually after a creditworthiness check.
• Bank transfer - to our mBank S.A. account:
  PLN: PL27 1140 2004 0000 3102 7513 0143
  EUR: PL37 1140 2004 0000 3312 0279 0335
• Cash on delivery - payment to the courier upon receipt
• Cash - on personal pickup at our premises

Full registration details of the payment operators are available in our Terms and Conditions.

📄 VAT invoice and VAT EU / VAT OSS

We issue 23% Polish VAT invoices on every request - simply enter your tax ID (NIP / EU VAT) in the cart, in the field „VAT invoice" / „Tax ID". The PDF invoice is sent by email after the order is dispatched; on request we also include a printed copy in the parcel.

ABCDEAL is a registered, active VAT payer in Poland and a registered VAT EU / VAT OSS payer.

For a buyer who is also a registered, active EU VAT payer from another EU member state, where goods are shipped from Poland outside the country to another EU member state, the transaction qualifies as an intra-community supply of goods (ICS) with 0% VAT.

In such a case you can place the order yourself: choose bank transfer as the payment method, enter your company details together with your EU VAT ID (with country prefix) in the invoice field, and add a note to the order: "EU VAT invoice - ICS 0%". After automatic verification of your VAT ID in the VIES system, we will issue and email you a 0% VAT proforma invoice - that is the amount you then pay (not the cart amount). Questions? sklep@abcdeal.pl.

↩️ Returns (right of withdrawal)

As a Consumer (or a Consumer-Entrepreneur conducting sole proprietorship activity where the purchase does not have a professional character for you), you have the right to withdraw from the contract within 14 days without giving any reason.

How to return goods - step by step:

1. Send a withdrawal statement to sklep@abcdeal.pl. You may use the ready-made template - Appendix No. 1 to our Terms and Conditions.
2. Send the goods back within 14 days of the date of withdrawal to:
   ABCDEAL Wojciech Zamarski
   Ochaby Wielkie, ul. Zawodzie 29
   43-430 Skoczów, Poland
   The deadline is met if you send the parcel before it expires.
3. We will refund you without undue delay and no later than 14 days from receiving your withdrawal statement. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier.

Return costs and refund settlement

• You bear the direct cost of returning the goods (Art. 34(2) of the Polish Consumer Rights Act). You choose the carrier and shipping method - we do not accept cash-on-delivery returns.
• We refund: the full price paid for the returned goods and the original delivery cost up to the cheapest standard delivery option offered in our shop. If you chose a more expensive delivery method (e.g. courier instead of parcel locker), the difference is not refunded (Art. 33).
• We do not refund the cost of sending the parcel back to us.
• Partial withdrawal: if you withdraw only from some of the items and keep the rest, the original delivery cost is not refunded.
• Partial return and free shipping: if the original order qualified for free shipping (500 PLN threshold or code WYSYLKA500) and the value of returned items causes the remaining order to fall below 500 PLN, the free shipping discount will be deducted from the refund (an amount equal to the standard shipping cost, approx. 17-18 PLN).
• Refund method: the same payment method you used (bank transfer, BLIK, card, Przelewy24). Another method is possible only with your express consent and at no extra cost to you. For cash-on-delivery orders we refund by bank transfer to the account number you provide in your statement or email.
• Diminished value: you are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (Art. 34(4)), e.g. installation marks, scratches, damaged connectors or ribbon cables. In such a case we may claim an amount corresponding to the loss of value - we will inform you by email before settling the refund.
• Pack the goods carefully, preferably in the original or equally protective packaging. The sender is responsible for transport damage caused by inadequate packaging.
• The right of withdrawal does not apply to goods manufactured according to the Consumer's specifications or serving their individualised needs.

🏢 B2B Returns (business purchases on invoice)

Returns of orders purchased by a business (on an invoice with VAT/tax ID) are not subject to the statutory right of withdrawal - they are handled on an individual basis. Please contact us before sending back any goods (sklep@abcdeal.pl).

• Return shipping cost is borne by the Buyer - same as for consumer returns.
• Free shipping and returns: if the original order qualified for free shipping, the standard shipping cost (which would have applied without the discount) will be deducted from the refund.

🛠️ Complaints (statutory warranty for defects)

We sell only goods free from defects. Should a defect be found, you are entitled to file a complaint under the statutory warranty for a period of 2 years from the date of delivery.

Send your complaint to sklep@abcdeal.pl, providing the order number, defect description and your request (repair, replacement, price reduction or withdrawal from the contract). We will respond to the complaint within 14 days.

Detailed complaint rules are described in §5 of our Terms and Conditions.